• Why didn’t I receive my order confirmation or tracking?
    If for some reason you did not get an order confirmation e-mail or tracking e-mail from us within 1 hour of placing your order, please check your spam box. Feel free to reach out for our assistance and we will be happy to help you further.

  • Can I add more items to the order that I just placed?
    Contact our customer service team for further assistance if you would like to add more items within one delivery after you placed an order online. Please note maximum time to do is within 3 hours.

  • Can I cancel an order online?
    We fulfill orders quickly, once you placed and order and payment has been made and has been processed by our system, you cannot cancel an order.


  • When will my order be sent out?
    Once your order is submitted, items are picked and pack for shipping as quickly as possible. However, processing time is different depending on order placed: ready stock, custom or pre-order items. Items are sent out on weekdays not in weekend, holidays, or natural disaster.

  • Where do you ship?
    We ship worldwide, local and international shipping.

  • How much will I be charged for shipping to my address?
    Shipping cost is determined depending on where do you live. You can see shipping cost during check out. You can also select which delivery option is best for your needs. We ship our items from Surabaya, Indonesia.

  • How do I change delivery details on my recently placed order?
    Please contact our customer service team within 1 hour when you want to change delivery details and info.


  • What are your return online policy?
    We stand by the quality of our products. At Revolt Industry, every item has gone through a strict quality checking before deliveries. But if you receive an item that has faulty, please contact us maximum 24 hours after products have been received. Please note that:
    • Items returned that showed signs of use, scratches, or other damage will not be accepted.
    • Returns must be shipped with original packaging.
    • Revolt Industry will handle the shipping of the new item delivered to you if indeed the item returned is faulty
    • Revolt Industry will not return or exchange product in cash.

  • How do I return a product?

    Please communicate the matter via our WhatsApp customer service team or write us an e-mail to info@revoltindustry.com with pictures and reasoning attached. Send the package with its original packaging to our workshop: Jl. Kutisari Indah Utara II No.58, Kutisari, Kec. Tenggilis Mejoyo, Surabaya, Jawa Timur 6029.

    Please note that this process may take up to 7 working days.


  • What types of payment do you accept?
    For local and international customers, we accept payment via bank transfer, virtual account, and credit card. 


  • Do you have a warranty policy?
    On every purchase from Revolt Industry, you will receive a warranty card. Revolt Industry carry a life time warranty against defects in materials or craftsmanship. The warranty does not cover normal wear and tear, accidental damage, improper care, or alterations. Revolt Industry covers a life time warranty for hardware damage and broken hand-stitch. Proof of purchase from Revolt Industry is required. Proof of purchase is also needed If you have purchased our products from our retail partners. For further assistance or questions please send us an e-mail to info@revoltindustry.com or click here to see our leather warranty terms & conditions. You can also contact our customer service team.

  • How do I claim warranty?
    Send us a detailed photo of your leather goods together with detailed information / story of the damage via e-mail to info@revoltindustry.com or chat through our customer service team.

    Please note that this process may take up to 7 working days.


  • Will the actual product vary from what I see on your website?
    Our product images shown have the most accurate color possible. Differences in computer / phone monitor may result in color variation between the actual product and your monitor. Please be advised that in some cases variations in leather grain or texture may also occur due to nature of full-grain leather. We do our best to provide you with the most accurate images, but please be advised that some variation in color & leather texture may exist.

  • Do you offer bulk discounts?
    Yes. Volume orders are offered on qualifying orders. To learn more please contact our customer service team via WhatsApp or send us an e-mail to info@revoltindustry.com

  • Do you take custom design orders?
    Yes. Please see our Custom Design Orders for more details.

  • I am interested in working together with Revolt Industry. Are you interested in doing collaborations?
    We would love to hear what you have in mind. Send us an e-mail to info@revoltindustry.com regarding your proposal and ideas

  • Where is your store located?
    Currently our official store is located in the city of Surabaya. Store opening hours is from Mon-Sat, 9:00am – 09:00pm. Pay us a visit! Click here to get the direction.